Alok Jain, founder of Weekend Investing, recently criticized WeWork’s Golf Course Road branch in Gurugram for what he perceived as a biased and dismissive approach to potential clients. His experience, shared on X (formerly Twitter), detailed his attempt to inquire about additional office space. Instead of receiving helpful assistance, Jain reported encountering a sales representative whose questioning he likened to the overly scrutinizing style of high-end car dealerships like Mercedes or Land Rover. He felt the numerous questions regarding his existing office, team size, and decision-making authority were unnecessarily intrusive and indicative of a lack of customer courtesy. Jain’s post lamented the apparent shift in customer service standards for large, established companies, suggesting that growth often comes at the cost of prioritizing client needs.
WeWork India responded swiftly to Jain’s complaint, offering a public apology and assuring him that his feedback had been forwarded to the relevant team for immediate attention. However, Jain’s post sparked a wave of similar experiences shared by other users. Many echoed his sentiment, reporting increasingly arrogant and dismissive behavior from WeWork staff, noting a decline in the quality of customer service they’d experienced in recent years.
Several commenters offered different perspectives. Some suggested that the sales representative’s questions were standard qualifying procedures to assess client needs and efficiency. However, the consensus remained that the tone and manner of the interaction were lacking. Others highlighted a broader issue of declining customer service across numerous industries in India, citing examples of potentially exploitative practices in restaurants and hospitals. A few commenters speculated that the sales representative’s behavior might stem from a belief that most inquiries ultimately wouldn’t translate into actual contracts due to WeWork’s pricing. One user even suggested that WeWork’s focus has shifted towards functioning as an elite business networking hub rather than a purely co-working space.
Jain’s post has garnered significant attention, receiving nearly one hundred thousand views, highlighting a growing concern among consumers about the perceived devaluation of the customer experience in India’s rapidly expanding business landscape.