Ticketmaster apologizes to Taylor Swift and her fans for ‘terrible experience’

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dated: 2022-11-20 03:34:49 .

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Ticketmaster has apologized to Taylor Swift and her fans.

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Ticket sales and distribution were hit hard following the announcement of the cancellation of general ticket sales for Taylor’s Eras tour, with a tweet reading: “Due to extremely high demands on the ticketing system and insufficient ticket inventory to meet this demand, [the] public sale for taylor swift | The Eras Tour has been cancelled”.

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Ticketmaster said in a statement: “We strive to make purchasing tickets as easy as possible for fans, but this was not the case for many people who tried to purchase tickets for Taylor Swift’s ‘The Eras’ tour. First of all, we want to apologize to Taylor and all her fans – especially those who had a terrible experience trying to buy tickets.”

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The apology came after Taylor revealed she was “screwed” with the sale.

In an Instagram message to fans, she wrote: “I brought so many elements of my career into the house. I did this SPECIFICALLY to improve the quality of my fans’ experience by doing it alone with my team who care about my fans as much as I do. It’s really hard for me to entrust those relationships and loyalties to an outside entity, and it hurts just to watch the failures happen without recourse.

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“There are a number of reasons why it has been so difficult for people to get tickets and I am trying to figure out how this situation can be improved in the future. I will not apologize to anyone because we have asked them several times if they can handle this kind of demand and we have been assured that they can. It’s really amazing that 2.4 million people got tickets, but it really pisses me off that so many of them feel like they’ve been through multiple bear attacks to get them.”

Addressing those who did not get tickets, she added: “I hope we have more opportunities to get together and sing these songs. Thank you for wanting to be a part of it.”

Taylor’s tour will be her biggest US tour to date, with 52 shows across the country.

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Ticketmaster apologizes to Taylor Swift and her fans for ‘terrible experience’

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